Support Review/Reply To A Ticket

1. When a contact submits a ticket depending upon the chosen settings in ActiveMember360, Ticket Settings, Notifications the support staff will receive a browser push notification.

   If support staff are currently logged in to the site they will also see a notification within WordPress.

   

   Ticket System Module Tickets Screen

2. When logged in the support staff can see the listing of all tickets by clicking on Tickets in the WordPress administrator main navigation.

   Tickets that have a reply will have the status Answered or Closed.

   Open tickets will always be awaiting a reply.

3. Support staff can initiate a reply to, or review, any ticket irrespective of the current ticket status by clicking on View of the relevant ticket.

   

   Ticket System Module Support Reply Form

4. Enter the reply.

5. Click Reply.

   

   Ticket System Module Reply Success Message

6. The reply will be submitted and a success message shown.

7. The ticket status will be cahnged automatically to Answered.

   Depending upon the chosen settings in Tickets, Settings, Notifications, the contact will receive a browser push notification, and/or an email when the reply is successfully submitted.