General Settings

Steps to configure the general ticket settings of the Ticket System Module

1. In WordPress administrator main navigation click ActiveMember360, Ticket Settings.

2. In ActiveMember360 Ticket Settings tabs click General.

3. Navigate to the Ticket Settings section.

4. Select or enter for the Tickets per page the number of tickets per page to display on the ticket overview page in the WordPress Dashboard.

5. Select or enter for the Replies refresh interval (Contact) the number of seconds between each refresh for the replies shown when a contact is viewing a single ticket page.

6. Select or enter for **Ticket overview refresh interval (Contact)**the number of seconds between each refresh for the ticket overview page. i.e. when the logged in contact is viewing the main endpoint as defined in step 8 below.

   Note

   There are not any settings for refreshing Administrator views. They are controlled automatically by the WordPress heartbeat.

7. Navigate to the Endpoint Settings section.

8. Specify the Main Endpoint for your ticket system.

   This will be the URL segment for the ticket system. The default is mbr-tickets.

   The default URL of your ticket system will be site-url/mbr-tickets/

   where site-url is the WordPress Site URL as defined in WordPress, Settings, General, Site URL.

   The ticket system is for logged in users only. If a visitor is not logged in, the ticket system provides a login screen under this URL and will redirect all other ticket relevant endpoints to this URL.

   Once logged in a dashboard/listing of all tickets for the logged in user will be displayed.

9. Specify the Create Endpoint for your ticket system.

   This URL segment will appended to the Main Endpoint. The default is create.

   The default URL will be site-url/mbr-tickets/create/.

   where site-url is the WordPress Site URL as defined in WordPress, Settings, General, Site URL.

   A logged in user when visiting this URL can create a new ticket.

10. Specify the Edit Endpoint for your ticket system.

    This URL segment will appended to the Main Endpoint. The default is edit.

    Under this URL a logged in user can reply to an existing ticket.

    The default URL when editing a ticket will be site-url/mbr-tickets/edit/ticket-id.

    where site-url is the WordPress Site URL as defined in WordPress, Settings, General, Site URL, and ticket-id is the ticket id.

    A logged in user when visiting this URL can edit a ticket.

    Existing tickets for logged in users can be accessed using the dashboard which is available at the URL defined using the Main Endpoint, see step 8 above.

    Important

    Endpoints should only contain lower case alphanumeric and dash characters. Please ensure that the endpoints are unique and do not create a conflict with any other URL slugs of your posts, pages, custom post type or any other content within your WordPress install.

11. Click Save Settings.